Peace of Mind Policy

Because every learning moment should be stress-free.

We know that planning activities for children takes time, energy, and care — and you deserve to feel confident when ordering from us. Our Peace of Mind Policy is here to make sure every step, from checkout to classroom, is as smooth as possible.

Refunds & Returns

If something’s not quite right, we’ll work with you to make it right.

• Not as expected? If there’s an issue with the contents or quality, let us know — we’ll organise a replacement, exchange, or refund.

• Easy process – Just get in touch with our friendly customer service team and they’ll guide you step-by-step.

Out of Stock Items

We do our best to keep all our activity bundles ready for your next project.

• If a product is temporarily out of stock, we’ll contact you right away to offer:

  • A suitable replacement item of equal or greater value, or

  • A backorder with an estimated delivery date, or

  • A full refund for the missing item.

    Your choice, no fuss.

Our Friendly Customer Service Team

We’re not just here to sell you supplies — we’re here to support your classroom or program.

• Quick replies: We aim to respond within one business day.

• Real people: No bots or endless menus — you’ll speak to a team member who understands educators and the unique needs of children’s activities.

• Solutions first: Whether it’s a damaged item, a delivery delay, or a special request, we’ll do our best to help.

Why This Matters

We believe that the fun, learning, and creativity should start the moment your bundle arrives — not after a long wait or a complicated return process. The Peace of Mind Policy means you can shop knowing that if anything goes wrong, we’ll fix it.

Need help right now?
Reach us at admin@classroomkits.com.au — our friendly team is ready to assist.